Privacy Policy

Denham Acoustics (“we”, “us”) is an independent acoustic consultancy operating as a sole trader in the United Kingdom. This policy explains how we handle personal information submitted through this website. We are committed to protecting your privacy and to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we may collect

The only personal information we collect through this website is the information you choose to provide when submitting the enquiry form. This may include your name, company, email address, telephone number, project location, the service you are interested in and your project description. We do not use cookies or automated tracking on this website beyond what is strictly necessary for the site to function.

Why we collect it and the lawful basis

We collect enquiry information for the sole purpose of responding to your enquiry and, if you choose to instruct us, providing you with acoustic consultancy services. The lawful basis on which we rely is our legitimate interest in responding to your request and corresponding with you about your project, and, where you go on to instruct us, the performance of a contract.

How enquiry information is used

Your enquiry details are used to assess your requirements, to respond to you with advice or a fee proposal, and to manage any subsequent instruction. We will only use the information you provide for the purpose for which it was submitted and will not use it for unrelated marketing.

Storage and retention

Enquiry information is stored securely within the website’s hosted database and is accessible only to Denham Acoustics. We retain enquiry records for as long as is necessary to respond to your enquiry and, where applicable, for the duration of any instruction and a reasonable period afterwards to allow for follow-up or record-keeping. You may ask us to delete your enquiry details at any time.

Sharing with service providers

We do not sell or rent personal information. Where necessary, we may share enquiry information with the service providers that host this website and deliver email on our behalf, who process that information only as instructed by us and under appropriate confidentiality and data-protection obligations. We would only disclose information where required to do so by law.

Your data protection rights

Under UK GDPR you have the right to access, correct, restrict or object to the processing of your personal information, the right to request its deletion, the right to data portability, and the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk).

Access, correction or deletion

To request access to, correction of, or deletion of your personal information, or to ask any question about how we handle it, please email dave@denhamacoustics.co.uk. We will respond to verified requests without undue delay.